Your Therapy & Mental Health Questions, Answered
Whether you are curious about anxiety therapy, depression counselling, how online sessions work, or simply what to expect from your first appointment, we have gathered the answers you need to feel ready.
Services & Support
We offer a free initial assessment to help you decide if our service is right for you.
Yes. Sessions are delivered online and in some cases, may be available in person.
We offer individual counselling, couples and family sessions, business wellbeing support, and CPD training for psychology professionals. We tailor each session to the person in front of us.
Our services are for individuals, couples, families, teams, and psychology professionals. If you are feeling stuck, overwhelmed, or simply need support, you are welcome here.
Sessions typically last 50 minutes but might be adapted depending on your needs.
Our Services offers a range of services to support you overcome:
- Stress & anxiety
- Burnout
- Relationship challenges
- Emotional regulation
- Self-esteem & confidence
- Personal growth
- and more.
Our therapy sessions are available in Arabic, French and English
No. Our services do not replace emergency care. If you are in immediate danger, please contact local emergency services right away.
Bookings
Go to the booking page, choose a service, pick an available date and time, then complete verification and payment to confirm your booking. If you need help at any step, contact us and we will guide you.
Yes. We send a one-time code to your email before payment. This helps us protect your booking and keep the process secure.
Session length depends on the service you choose. You will always see the exact duration and price before you confirm.
Booking availability depends on our current calendar. You will see available dates and times directly in the booking flow.
Yes. Rescheduling is possible based on therapist availability. The earlier you contact us, the easier it is to find a good alternative slot.
Payments & Refunds
Online payments are processed securely through Stripe. For eligible in-person sessions, cash can also be accepted.
Please reach out to us. If money is a barrier, contact us and we will find a way together that respects your situation.
You can request a refund up to three days (72 hours) before your scheduled session. Requests made later may be declined unless required by law.
Partner & organisation bookings
Some organisations sponsor therapy for their people through our partner programme. If yours does, you book through a private partner portal using a one-time email code, at no cost to you. You can read more on our partners page.
When your organisation has anonymity enabled, it never sees your name or that you attended. Invoices to your organisation reference a pseudonym and the session details only. Your therapist sees your real details so they can support you properly, but your employer does not. See our Privacy Policy for how partner data is handled.
Privacy & Contact
Yes. We treat your information with care and confidentiality, and we use trusted providers for hosting, payments, email, and security. You can read full details in our Privacy Policy.
You can use the contact us page. We are here to listen and will reply as soon as we can.